New Cancellation Policy
Last Minute Cancellation Fees and 24-Hours-Notice Policy
At Mira, we carefully schedule appointments to ensure each client receives the full care and experience they deserve. We never over book or pack the calendar with appointments we can’t fulfill. We consider a reservation a promise of dedicated service to each beloved client. We want you to always look and feel your best!
We also know that appointments often are booked months in advance, and that life happens, and things change. So for your convenience, we text and/or email in the days before your upcoming service, to remind you of your appointment and our policy: to avoid fees, please give at least 24 hours of advance notice if you need to cancel or reschedule.
We’re so grateful that the loyalty of our clients has helped Mira and our employees survive the pandemic era, and that we’re still here today to serve you. We’ve also seen that we can’t continue to absorb the cost of no-shows and late cancellations. When you give us 24 hours’ notice, you give us time to contact our waitlist and fill your empty slot, so that our employees can earn the full wages they expected and deserve. When someone does not show up for their appointment, it doesn’t just hurt our feelings—it hurts our livelihoods. Fortunately, our scheduling and reminder systems already make it easy to avoid fees, and for most of our clients, this policy won’t impact them.
To be fair and transparent to everyone, we’re implementing this new policy across the board. If you are one of our many long-time clients who have always worked closely with us on scheduling, or if you’re a new client who would never dream of ghosting, thank you! We’re still going to ask for your card as part of our new standard process. Thank you for respecting our time, as we do yours, as part of our commitment to the Mira Way.
As of 5/1/22, a credit card is required to reserve all appointments. Personal data is stored in our secure payment processing system. Fees for last minute cancellation and no shows will be automatically charged. The good news is, we only ask for this information once. And you are able to use your stored card for any and all appointments to speed up the check out process if you choose.
1) The fee for “no show/ghosting” is 100% of the reserved service price.
2) The fee for last minute cancellation with less than 24 hours’ notice is 100% of the reserved service price.
3) The fee for last minute rescheduling with less than 24 hours’ notice is 50% of the reserved service price.
4) If you are lucky enough to book a next-day appointment (for example, if you were on a waitlist), of course you won’t be able to cancel it 24 hours in advance, and you won’t receive our automated reminders. So please consider your schedule carefully before you accept or book a next-day appointment. The same fee’s apply for last minute canceling/rescheduling from above.
